Starting a Session with a Session Key  

• Phone a technical support representative
• They will give you a session key and direct you to visit this site
• Type the session key below and click submit
• You will be asked to confirm that you would like to start a session with the representative. Click Yes.
• You will be asked if you want to run or save the file. Click Run.
• You may receive a security warning. Confirm that the windows shows the Publisher as Bomgar Corporation, then click Run.

• You will be asked if you allow your screen to be recorded.
• If you refuse screen recording, you can still continue with the session.
• Information about the session, chat messages, and actions are always recorded.
• Recordings are kept for 90 days.

Maintenance Window  

• Maintenance may be performed Wednesday mornings from 8am to 10am.
• Support rep software should update on the next run
• If the support rep software does not update, uninstall and reinstall the version from the Login for Bomgar support reps

Bomgar support reps have access to the following resources:

Login for Bomgar support reps

Documentation for IST Staff